Find answers to common questions about getting MCS certified, choosing Easy MCS and using our software.
Your business needs to demonstrate the technical competence, working processes and installation quality required for the technologies you want to install.
This includes having appropriate qualifications and supervision, keeping business and installation records, meeting customer protection requirements and completing an assessment with a certification body.
We help you understand what applies to your business, prepare your Quality Management System and records, and get ready for assessment.
Get MCS certifiedNo. We are not a Certification Body. Easy MCS provides expert consultancy and software to help you achieve and maintain MCS certification.
We can help you choose a Certification Body who will then carry out your assessment and award MCS Certification. We help you prepare, understand the requirements and address any findings raised during your assessment.
The qualifications and evidence of competence you need depend on the technologies you want to install and the responsibilities of the people carrying out and supervising the work.
You may need relevant electrical or heating qualifications alongside technology specific training. Before booking a course, check that it meets the current requirements for your intended certification scope.
We can help you identify what you already have and where further training or evidence may be needed.
The timescale depends on your qualifications, the readiness of your business records, access to a suitable installation for assessment and your certification body’s availability.
You can often work on several parts of the process at the same time. We help you identify the steps, prioritise your preparation and understand what needs to be ready for assessment.
Your overall costs depend on the technologies you choose, any training you need, your certification body and your customer protection arrangements.
Our Easy MCS subscription covers the software and support included in your chosen service. External costs, such as certification body fees, training, MCS Certificate registration fees and Financial Protection Products are separate.
Speak to us about your plans and we will explain our pricing and help you identify the other costs to consider.
A Quality Management System, or QMS, sets out how your business manages its work consistently and keeps evidence that it meets the applicable requirements.
It covers areas such as responsibilities, competence, customer processes, installation records and how you deal with problems.
We help you put a practical QMS in place and use it in your business, with software to keep your policies, procedures and records organised.
Your certification body will need to assess an installation for each technology you want to include in your certification. The installation you use for your assessment must not be already MCS Certified.
Discuss the proposed installation and assessment arrangements with them early in the process. We can help you prepare the supporting design information, customer documents and installation records.
Yes. You can use subcontractors, provided your business meets the applicable MCS requirements for managing and supervising their work.
You remain responsible for the work delivered under your certification. You need appropriate arrangements for checking competence, defining responsibilities, providing technical supervision and keeping records.
We help you understand what applies to your working arrangements and put the relevant processes and documents in place.
Yes. We help you understand the findings, investigate what caused the issue and prepare evidence of the corrective action you have taken.
Our consultants can also help you improve your processes to reduce the likelihood of the same issue happening again. Your certification body reviews the evidence and decides whether the findings have been satisfactorily addressed.
Yes. We help you understand the additional qualifications, competence, processes and installation evidence needed to extend your certification.
Our consultants can support your preparation, while our design tools and project documents help you manage the new technology in practice.
Your certification body assesses and approves the extension to your certification scope.
GreenPro is the business behind Easy MCS.
Easy MCS brings together our certification support, ongoing consultancy and software for renewable installers, helping you manage both your business requirements and the work behind each installation.
Yes. Easy MCS supports established installers as well as businesses preparing for their first assessment.
You can join to make use of our solar, battery and heat pump design tools, customer proposals, contracts and handover packs, alongside practical consultancy and support with your business records.
If you already have a QMS in place, we can review your existing arrangements and help you understand how our service could fit your business.
What we doYes. We can discuss your existing arrangements, review what you already have in place and help you plan the move.
This includes setting up access to our software and identifying the business information, documents and records you need to bring across.
Joining Easy MCS does not require you to change certification body. Check any notice periods or commitments with your existing support provider before making the switch.
Yes. The Installer Toolkit is included with every Easy MCS subscription.
It provides tools for solar, battery and heat pump design, alongside customer proposals and supporting installation documents. We help you get access and understand how the tools work with your Easy MCS projects and records.
Our platformYou only need one subscription but you can include several technologies within your subscription. You can also add technologies part way through your subscription term. Contact us if you need to add a technology to your subscription.
Your Easy MCS subscription is one fixed price for the whole year. There are no credits to top up for the tools included in your subscription, and no additional subscription charges as you add users.
Our platform supports your work from the first enquiry to final handover, alongside your QMS and business records.
Depending on the technologies you install, you can use it for:
Yes. Talk to us about the software you currently use and the documents it produces.
We can help you understand how your existing design outputs could fit into your Easy MCS projects, customer proposals and handover packs, alongside the tools included in your subscription.
Yes. You can offer prospective customers an instant solar or heat pump estimate through your website, or share a link in your campaigns and customer conversations.
Configure the tools around your equipment choices, pricing and branding, while capturing useful customer and property information.
These are initial estimates. Your survey and detailed design establish the final specification and price.
Yes. Our onsite app lets your team complete supported testing and commissioning forms and capture customer sign off at the property.
The information feeds into the customer handover pack, reducing the need to copy results into separate documents later.
Contact your consultant to check which forms are available for your technologies and get your team set up.
Yes. Book a demo and tell us which technologies you install and what you would like help with.
We will show you the relevant tools, explain the support available and answer your questions about how Easy MCS could work for your business.
The redeveloped scheme introduces a direct Installer Agreement with MCS, the MCS Customer Commitment, defined technical supervision requirements and assessment arrangements based on installer risk.
It also introduces mandatory MCS approved Financial Protection Products for installations delivered under domestic contracts and changes how customer complaints are managed.
We help you understand the requirements and put the relevant processes and records in place.
What is MCS?The MCS Customer Commitment sets out the standards of service and customer care expected from MCS certified installers.
Under the redeveloped scheme, you must provide it to customers prior to them signing a contract with you. You must follow its principles throughout the customer relationship, from the initial enquiry through to installation and aftercare.
We help you incorporate it into your customer processes and documentation.
A Consumer Code sets standards for how businesses treat customers, covering areas such as sales, contracts, payments, guarantees and complaints.
The Renewable Energy Consumer Code (RECC) and the Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) both operate codes approved by the Chartered Trading Standards Institute (CTSI).
Joining a Consumer Code means agreeing to follow its requirements and gives your customers access to the protections and dispute resolution services it provides.
Consumer Code membership is optional under the redeveloped MCS scheme. You may still choose to join RECC or HIES for their additional services and benefits.
You must meet MCS’s customer protection requirements, including the MCS Customer Commitment and the applicable financial protection requirements.
If your business is still operating under earlier scheme arrangements, continue to follow those requirements until your transition is complete.
Under the redeveloped scheme, an MCS approved Financial Protection Product is mandatory for installations delivered under a domestic contract.
It provides cover for qualifying problems with the design or installation where the original installer cannot or will not put things right, subject to the product’s terms.
You need to choose an approved provider and arrange the required cover. We can help you understand how this fits into your customer process.
Under the redeveloped MCS scheme, you must provide a workmanship guarantee for a minimum of six years.
This covers your installation workmanship and is separate from the manufacturer’s product warranty. Your customer documents should clearly explain the guarantee, what it covers and how to report a problem.
We help you include the appropriate guarantee information in your customer documentation.
Under the redeveloped scheme, your risk profile helps determine how frequently installation assessments are required for each certified technology.
Your business activities, working arrangements and compliance history can affect that profile. New installers also have initial assessment requirements before becoming eligible for reduced assessment frequency.
Our consultants help you understand the factors used to determine your risk level, review your arrangements and prepare the evidence needed for assessments.
We collect the information needed to set up your business records and QMS, arrange access to the software and introduce you to your consultant.
Your consultant helps you understand the tools, what you need to complete and which steps to prioritise. If you are preparing for certification, this includes planning your assessment preparation.
Yes. We help you get started with the software and understand how to use it for your business.
Your consultant can guide you through the relevant tools, explain how to manage your records and project documents, and help with questions as you begin using the platform.
Our consultants provide practical help with your QMS, records, assessment preparation and questions about the requirements that apply to your business.
They also help you get more from the software and understand what needs updating as your business or MCS requirements change.
Why choose usTry the password reset option on the login page first.
Your Easy MCS and Installer Toolkit users should be linked, allowing you to move between the two systems without having to log in again.
If your users are not linked, or you still cannot access either system, contact us so we can help.
Toolkit has different user access levels. To see all your company’s projects, you need to be an admin user. Ask your company’s Toolkit admin user to give you admin access or contact us if you’re not sure who in your business you need to speak to.
Yes. Contact your consultant with the project or record you are working on, the file type and any error message you see. Often the issue is that the file size is too large but a screenshot can help us identify the problem. We will help you check the file and find the next step.
Your subscription agreement sets out your contract term, renewal arrangements and cancellation conditions.
If you have questions before signing up, we will explain these. If you are already a customer, contact us and we can help you understand the terms that apply to your subscription.
Get in touch with our team
Call 0161 768 5807 or email [email protected].
